Vanguard's Web Site

Sometimes you just have to ask. After moving our SIMPLE IRA accounts
over to Vanguard I discovered that they wouldn’t allow me to view both
accounts on one page because they are under different social security
numbers. They do provide a consolidated household view for clients with
over $250,000 in assets with Vanguard. So I wrote them a letter:


Dear Vanguard,

I
just called your service center to request that my wife's SIMPLE IRA
that we recently moved to Vanguard be viewable on the same web page as
my retirement accounts so that we can manage our investments as a
household. I was told that that service, consolidated household view,
is only available to investors with more than $250,000 in assets with
Vanguard. Now it makes sense to me that you would only provide to high
net worth investors those services such as advice, additional research,
and the like that cost Vanguard resources to provide. But it seems to
me that if the technology is there to provide a consolidated household
view for some clients, it should be possible to provide it to lower net
worth clients at minimal cost to Vanguard. It will be a while before my
wife and I reach the $250,000 level. I don't understand why you would
want to withhold a tool that will allow us to better manage our
investments (that was, after all the goal of moving our accounts
together to Vanguard) and continue to consolidate our other household
accounts (our children's Education IRAs for example) with Vanguard. I
look forward to your response.

They responded:


Thank you for your e-mail to The Vanguard Group.

In order to add your wife's account to your online profile, we will require her to fill out a Limited Agent Authorization Form.

The Vanguard Limited Agent Authorization form can be downloaded from the following URL:

http://www.vanguard.com/pdf/FLOA_w.pdf

Once we receive the form in good order, we will add your wife's account information to your profile.

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